saurav dhawale

saurav dhawale

Social Media for Customer Service: Why It Matters

Customer support agent replying to queries on social media

Introduction Social Media for Customer Service Customer service has always been the backbone of commercial success. In the digital age, the way the brands interact with their customers have moved dramatically. Social media is no longer a platform for marketing…

How Small Businesses Can Grow Using Social Media

Small business owner using social media to grow their businessSmall business owner using social media to grow their business

How Small Businesses Can Grow Using Social Media In today’s digital-first world, social media has become one of the most powerful devices for small businesses to compete, connect, and grow. Unlike traditional ads, platforms such as Facebook, Instagram, LinkedIn, TikTok,…